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Help & Support

Your Home
Your Home
- Your Water
  Follow your water from source to tap, and learn about your pipework responsibilities, or how to connect to our network
- Your Waste Water
  Find out more about our waste water services such as; septic tanks, sewage pollution and sewer flooding.
- Your Charges
  Check here for a detailed breakdown of your water and waste water charges
- Water is Always Worth Saving
  Help protect a precious resource and make small changes to save water and energy
- Campaigns
  Help keep Scotland’s water cycle running smoothly and stay safe with our simple how-to guides
- Water Usage Calculator
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- Check the quality of your water
  Enter your post code to find out more about water quality in your area
Water Usage Calculator

Check the quality of your water
In Your Area
In Your Area
- Community Events
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  Our interactive map gives information about supply issues and current investment projects across Scotland
- Visiting our Reservoirs
  We look after around 300 of Scotland’s reservoirs that we welcome you to come and enjoy
- Volunteering in Your Area
  Our employee volunteering programme can support you through education, conservation and community activities
- Annual Consultative Meeting
  Find out about all the latest investments and supply updates in your area
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Annual Consultative Meeting

Current Service Updates
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  Understand your water and waste water responsibilities under the law
- Connecting to Our Network
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- Licensed Providers
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- Development Services
  Access our Readiness Indicator and customer portal where you can submit & track applications to connect to our network.
- Development Centres
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  We offer a wide range of high quality services
Development Centres

Scientific Services
About Us
About Us
- Diversity & Inclusion
  How we embrace diversity and encourage inclusion at Scottish Water
- Energy and Sustainability
  Our approach to energy management, development and sustainability
- Scottish Water Horizons
  Visit the pages of Scottish Water Horizons
- What We Do
  Our customers are at the heart of our role and responsibilities to deliver the highest quality service across Scotland
- Who We Are
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  Find out about our industry leading procurement process
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  Find out about maintenance work which may affect your supply
- Document Hub
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- FAQs
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- Education
  We offer a great range of educational resources to support Scotland's school curriculum
Contact Us

Education

News & Views

Featured Articles

Sarah and Elle at the top of West Kip in the Pentlands

Elle and Sarah’s Munro Challenge inspired by sibling rivalry

Scottish Water’s Elle Campbell and Sarah Szymanski are reigniting their competitive spirit, with the two sisters taking on the WaterAid Munro Challenge again this summer.

08 May 2024

examples of water butt planters installed on properties

Early Signs Prestwick Pilot Set To Be Stunning Success

07 May 2024

A group of people stand with their arms linked, facing towards the camera while standing on grassed area. On the right hand side, a person stands holding a water bottle and fills it under a blue Scottish Water top up tap.

Walk this Way to Scottish Water’s new Top-Up Tap in Ballater

03 May 2024

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News

Sarah and Elle at the top of West Kip in the Pentlands

Elle and Sarah’s Munro Challenge inspired by sibling rivalry

Scottish Water’s Elle Campbell and Sarah Szymanski are reigniting their competitive spirit, with the two sisters taking on the WaterAid Munro Challenge again this summer.

08 May 2024

Scots Mountaineer TomMillar balancing on one leg at the summit of Sgurr nan Gillean

Tom’s Munro Challenge Memories Inspire Generation 2024 to Support WaterAid

WaterAid Munro Challenge founder Tom Millar looks back on three decades as we gear up for this year's event.

08 April 2024

Shows a group at the summit of Ben Staray from the 2022 Munro challenge

Andrew's Munro Challenge Mission is First Off the Blocks

Climber Andrew Steel is first to sign up for annual Munro Challenge to raise funds for WaterAid

22 February 2024

Kidney Care UK

Scottish Water Partners Groundbreaking Kidney Support Project

We are taking part in a ground-breaking partnership with the UK’s leading kidney patient support charity, Kidney Care UK.

06 September 2023

Elizabeth from WaterAid

BLOG: World Water Day - Elizabeth McKernan

Every year on 22 March we celebrate World Water Day

22 March 2023

Elizabeth from WaterAid

BLOG: World Toilet Day - Elizabeth McKernan

This World Toilet Day 2022 Elizabeth highlights the need for decent toilets and good hygiene to be at the heart of healthcare

18 November 2022